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ecommerce

RetailROI 2017

This week, I was invited by the Retail Orphan Initiative (RetailROI) to speak about social media trends to 300 or so retail executives at the Harvard Club of New York

From storytelling and video to social networks in the workplace, one of the top trends I addressed was the rise of the social media influencer.

MuseFind found that 92% of consumers trust influencers more than traditional advertisements featuring celebrity endorsements (which explains why so many brands are gravitating toward hiring influencers for their commercials and campaigns).

Thanks again to RetailROI for having me.

The New Age of Buyer Behavior

In the last 60 seconds, 216,000 photos were posted to Instagram, 1.8 million likes were given on Facebook and 72 hours of video footage was uploaded to YouTube.

From mobile and wearable devices to social media and blogging, the impact of our constantly-engaged digital landscape is forever changing how consumers engage with brands. This past Thursday I had the pleasure of joining [L]earned Media for a candid conversation about the new age of buyer behavior. 

Joining me on the panel were Evan Kraut, Managing Director of Grey Adventures, P.J. Pereira, Founder of Pereira & O'Dell, Brian Shimmerlik, Founder/CEO of Vengo Labs, Rupert Maconick and Executive Producer of Saville Productions. 

Thanks to [L]earned Media for inviting me to participate in a great conversation.

Dell EMC World

The women in Fifth Harmony aren't the only ones working from home. 

This week, I traveled to Austin for Dell EMC World to chat about the millennial workforce and how this generation is re-defining how and where work gets done. Huge thanks to Dell for having me and to Jordan Howard and Brian Fanzo for a great chat!

If you missed it, you can catch my live interview on YouTube. 

#DellEMCWorld

Square Presents: Ladies Who Launch

Meet the ladies who launch.

This week, I had the opportunity to interview some truly inspirational women at Square's Ladies Who Launch event at the Helen Mills Event Space & Theater, which was keynoted by Christy Turlington Burns, Founder & CEO of Every Mother Counts.

Joining me for a conversation about social media marketing were Kay Hsu, Global Instagram Lead, Creative Shop, Kristen Tomlan, Founder of Cookie DO NYC, and Kira Wampler, Chief Marketing Officer at Lyft. 

We discussed social media best practices for small businesses, grassroots digital marketing and the top trends in the shift to mobile marketing.

Thanks to Square for putting together the event and to the brilliant women who joined us!

Motivate Design Presents: Food for Thought Leaders

If there's one thing I love as much as innovation, it's food, and this week I got to celebrate both.

I joined forces with Motivate Design and food industry experts from Maple, Freshly, Epicurious, OurHarvest and Chef Palak Patel for a live panel at Motivate Design HQ in the Financial District. After sharing their individual philosophies on food - from sources and preparation to consumption - the panelists shared key industry trends, from the growing relationship between tech and food to the importance of education when it comes to nutrition and food quality.

Head to Facebook for the live panel discussion, and check out some of my favorite snaps below. 

#FoodForThoughtLeaders

5 Social Media Trends at RIS News' 2016 ENGAGE! Conference

What happens when your personal brand becomes your business?

This week, I attended the RIS News 2016 ENGAGE! Conference at the Ritz-Carlton, Fort Lauderdale to speak about just that - along with sharing the top five social media trends that retailers can capitalize on to reach their audiences. 

Here are those trends and some of the most important takeaways: 

1. Brand Ambassadors and Influencers

Influencers don't just introduce an audience to you brand - they add authenticity. In 2017, it’s no longer about finding an influencer who has several thousand followers but one who can authentically promote the brand in a way that get his or her audience to act.

2. Social Networks in the Workplace

Sometimes, your brand advocates can be right in your own office. More and more brands are using their own employees are a social army to promote and validate corporate culture.

3.  Video Trumps Text

Social video - like Facebook Like and Instagram Stories - are easy ways to turn a 50-person event a 5,000-person event.

4. The Importance of Storytelling

Storytelling has been a part of human history for thousands of years, but it's also a crucial marketing component for establishing your brand voice and authenticity.

5. Getting Users to Act

The most important trend for brands is going to be able to drive your fans to take a particular action step - and that doesn’t always mean to purchase. Getting users to react means building a rapport with them and that takes commitment, innovation and great storytelling.

Forbes: Facebook Live

Normally I don’t believe in brain-picking, but last week I made a one-time exception at the first-ever Women at Forbes Facebook Live, where we I hosted a Q&A about social media best practices!

Followers on the Women at Forbes Facebook page asked a myriad of fantastic questions - from "how many hashtags should I be using?" to "what are the best social media channels for my brand?"

As I mentioned in the live session, there is no shortcut to growing your social media audience. It takes time and practice. Here are my top five tips from the Q&A:

  • Always exercise judgment and restraint on social media!
  • If you make a mistake on social media, take time to assess the damage before you determine what needs to be done to fix the problem. 
  • Social media is a two-way conversation. Make sure you're posting content that is relevant to your followers and that you're regularly engaging with them.
  • If you are trying to make money on social media, make sure you can relay the value you are providing. Do your homework first, and make sure you have data to back up the rates you are going to be offering advertisers. 
  • Hashtags can be a valuable tool, but the quality of your post is the most important thing. No matter what number of hashtags you use, if it is not a quality post, you're not going to get the attention you're looking for.

Finally, whether you're just getting started on social media or re-branding, your ultimate goal should be to make your online self a good reflection of your offline self.

For more tips, grab a coffee, and head over to Women at Forbes for the entire Q&A. 

Marie Claire: How to Fix a Social Media Snafu

On a timeline long enough (no pun!), mistakes are bound to happen on social media.

From personal Tweets to corporate and celebrity accounts, no one is immune to digital slip-ups. Some mishaps have even made headlines!

Fortunately, there are ways to minimize and even prevent those mistakes, and this week, alongside Marie Claire's Brittney Levine, I headed to IBM to share some of my top tips.

From avoidance tips (Exercise judgment and restraint!) to correcting tips (Assess the damage and come clean!) we hope our session helped viewers be their best selves on social. 

Check out the full Facebook live video from Marie Claire, and learn about how social media plays a role in the workplace in my article for Forbes.

Palm Springs Film Festival Tech Day

Don't hate the player - or the game.

This week, I sat down for a panel discussion with three video game producers at the Palm Springs Film Festival's ShortFest to talk about the creative process - and how the internet is revamping the video game industry. 

Alongside me were filmmaker and creator of Kismet David Chontos, Senior Producer of Narrative Content at Cloud Imperium Games John Schimmel and chairman of the Writers Guild of America Videogame Writers Caucus Micah Wright

From the growth of mobile gaming to crowdfunding to social media, head to Forbes for my full article about the event, and Facebook Live for the full Q&A.